Passenger Services

Professional services from the dynamic & young team

Professionally trained from both our senior trainers and globally leading airlines and constantly benchmarked against industry standards, our enthusiastic team aims to ensure the highest professionalism and exceptional care in passenger services to deliver promises our airline customers make.

We aim at hassle-free services for our valued passengers. The SITA / In-house Departure Control System is ready at all times, offering full DCS functions to meet diverse aviation requirements at the country’s largest and busiest airport and now extending to regional airports managed by the Airports Corporation of Vietnam (ACV).

Passenger Services at a glance

• Check-in services

• Excess baggage and airport ticketing

• Boarding / gate control

• Baggage services

• Special passenger handling

• Transit & transfer handling

• Arrival handling

• Lost and found

• Irregularities / disruptions handling

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