COVID-19 has significantly impacted on the world’s economic activity with individuals, organizations, governments, and businesses having to cope with the challenges of the pandemic. The tourism and aviation industries are not immune. The images of almost empty airports are not too unfamiliar due to border restrictions across regions to prevent the transmission of the virus. However, airlines continue to play a critical role than ever with the transport of essential goods like medical supplies, and the repatriation of thousands of families. In present, the situation has shown signs of improvement since routes are slowly open both nationally and internationally, some airlines have returned to the skies once more, including:
Emirates (EK) announced the flight resumption between Ho Chi Minh City and Dubai from late June 2020 . Passenger’s health and safety are SAGS’s top priorities as the reliable ground service provider of EK. to the airline, monitoring the latest health advancement, and regularly reviewing and enhancing its measures.
SAGS Saigon’s staff are always dedicated and attentive to serving passengers on Emirates flights
Qatar Airways (QR), the World’s 5-Star Airline, operated route DOH - SGN - DOH from July 02 2020 with the frequency of 07 flights per week as the border restriction was eased.
SAGS seriously complies with the regulations on COVID-19 epidemic prevention.
In October 2020, Asiana Airlines (OZ) announced its frequency with 03 flights per week.
SAGS’s staff in Asiana Airlines (OZ) uniform do check-in procedures for passengers.
Since 25th October 2020, Jetstar Asia (3K) resumed the international route between Ho Chi Minh City and Singapore with 02 flights per week on Tuesday and Saturday.
SAGS’s employees are giving support for passengers on Jetstar Asia (3K) flight.
As COVID-19 continues to impact the airline industry, SAGS is trying to go the extra mile to support and create more value for airline customers. The company conscientiously coordinates with the airline ensuring the safety of passengers from check-in to boarding, and employees on the ground as well as in the air. The SAGS task force has been introduced and trained on updated protocols, involving the use of Personal Protective Equipment (PPE) such as medical masks, glasses, and gloves during their daily routine, as well as the implementation of social distancing across airport operations. Additionally, the frontline staff are in control of providing passengers travel restrictions currently in place, and give them support to declare health statements following the regulations of the Ministry of Health, so passengers are confident and at peace of mind when flying during this current crisis.